Why is the lock/feed indicator always red?

  • Check to see if food is low. Add more kibble.
  • Check the food distributor for blockage.
  • Batteries may be low. Replace with new batteries.
  • Feeder scale is not fully connected. Make sure to firmly press the scale onto the dock.
  • Check if there is too much food in the bowl (over 0.53 oz / 150 g). Excess food might block the food outlet.